Training, coaching, and mentoring employees to ensure they are knowledgeable about company policies and can handle customer requests effectively, Monitoring employee performance to ensure that they are meeting established standards for quality service and productivity, Coordinating with human resources to ensure that employees are hired appropriately and that they receive training when needed, Assessing customer needs, providing information regarding available products, services, or solutions to meet those needs, and processing transactions, Following up with customers to ensure they are satisfied with their experience with the company and recommending additional products or services as needed, Monitoring the work environment to ensure that it is safe and secure for employees, Providing feedback to management regarding organizational structure and process improvements in order to improve efficiency, Identifying potential risks or issues that may impact the organization’s ability to meet its goals and objectives, Determining how best to allocate staff resources based on workload and priorities
3+ years of experience
Good English skills
Multi tasker
Good communication skills
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