The FOH Manager oversees all Front of House operations, ensuring seamless service, guest satisfaction, and staff performance. They are responsible for supervising the team, maintaining high service standards, and handling administrative tasks.
Key Responsibilities:
• Lead and manage the FOH team, ensuring excellent customer service.
• Train and motivate staff to uphold service standards and policies.
• Oversee daily operations, including table reservations, seating
arrangements, and service flow.
• Handle guest inquiries, complaints, and feedback professionally.
• Manage staff schedules and allocate duties.
• Collaborate with the kitchen team to ensure smooth service.
• Monitor cleanliness, ambiance, and overall guest experience.
• Assist with cash management and daily sales reporting.
Requirements:
• Minimum of 7 years experience in which 2 years in FOH management.
• Strong leadership and interpersonal skills.
• Ability to handle high-pressure situations with professionalism.
• Knowledge of POS systems and cash handling procedures.
• Passion for hospitality and customer service excellence.
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