•Maintain guest relations.
•Maintain guest history and database.
•Develop strong contacts for the restaurant and maintain Public relations.
•Monitoring the open dining sections of the restaurant for empty and cleaned tables, manages seating.
•Estimating wait times for gues the guest waiting list.
•Responsible for answering the telephone and booking reservations.
•Analyze customer problems and find solutions.
•Assist the restaurant manager in the proper organization and running of the restaurant.
•Co-ordinate between kitchen, front of the house and the guests to ensure smooth operations.
•Take up responsibilities of operations and handle shifts.
•Assist and guide waiters during busy hours.
•Allocate staff and make duty rosters.
•Do any other related tasks at the instruction of the Restaurant Manager.
•Maintain a clean and orderly reception area and manages stationary and menus.
•Other opening, hand over, ongoing and closing duties.
•Participate in all pre-shift and all other operational meetings.
•Minimum high school education required, higher degree preferable.
•Prior restaurant experience is preferred but not necessary.
•Read, write, and speak English fluently. A secondary language would be an advantage.
•Strong computer knowledge, well versed in windows, internet explorer and word.
•Knowledge of restaurant reservation systems and MICROS would be an advantage.
•Polished and presentable.
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