Responsibilities for IT Technical Support Specialist
•Provide L1 support to custome
•Install and configure computer systems and applications
•Respond to customer inquiries and assist in troubleshooting and resolving challenges
•Actively update, maintain and monitor all aspects of computer networks
•Resolve technical issues related to network interruptions
•Provide support on setting up system backups
•Install, setup and configure antivirus and security tools
•Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software problems
•Maintain a working log detailed all required system updates, as well as the date of completion
•Organize and file documentation pertaining to warranties and instructional guides for PC hardware
•Assist management in creating training materials pertaining to computer troubleshooting and usage
Qualifications:
•A bachelor's degree in computer science or related technology field is preferred
•2-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
•Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
•Accept constructive criticism and customer feedback regarding their experience with software or IT services
•Extensive experience working with different operating systems including Windows and Mac OS
•Professional written and interpersonal skills are essential when communicating with customers and clients
•Ability to prioritize and manage several milestones and projects efficiently
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