•Assist the Laundry Manager in all operational activities of the Department
•Coordinates the daily operation against the linen requirements of the Hotel’s outlets, guests’ and executives’ articles and outside Contracts
•Implement operational and administrative instructions from Superiors, monitor its implementations and do the needed follow-up when required, to make sure that every policy and procedures and the highest quality of services are followed and delivery deadlines are meet
•Training of new staff on the assigned areas and conduct re-traini in order to maintain awareness of all the staff on its function and responsibilities
•Checks and maintain regularly the established quality standard of all ite processed and ensure it is always strictly observed at all the time
•Prepares a daily checklist and operation reports and submit to the Laundry Manager at the end of the working day
•Prepares a monthly duty roster and shifting of staff as necessary, with the approval of the Laundry Manager
•Chec the running conditions of all the machinery and equipment and initiates maintenance reque as required and follows up with the Maintenance Department whenever necessary
•Takes note of any operational problem, equipment breakdowns, unusual activities and other notable situations and make necessary corrective measure or reports to the Laundry Manager for proper action
•Ensures that the necessary chemicals and other supplies used in the operation are in stock level and available at all times. Initiates requisition whenever necessary
•Ensures that safety and security measures of the whole department and staff are strictly observed
•Maintains discipline of staff at all times
•Takes charge of the Department’s operation in the absence of the Laundry Manager
•Ensures cleanliness and orderliness of the whole Department at all times
•Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position
•To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety
•To ensure that all potential and real hazards are reported and rectified immediately
•To understand and strictly adhere to the Hotel’s Employee rules & regulations
•To report for duty punctually wearing the correct uniform and name tag at all times
•Performs any other duties as assigned to h by management
•High School Graduate
•Hotel Diplo
•Experience as a Laundry Supervisor in a similar size 5 start property
•Healthcare Laundry experience, preferred
•Experience management with the ability to motivate, coach and develop a team of employees
•Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
•Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•Proficiency in ability to read, write and speak English
•Telephone skills.
•Ability to handle guest complaints and make decisions.
•Basic skills in Micros system and MS Office
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