Attending day-to-day activities with high professional and sufficient way.
Reply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business.
Receive the confirmed bookings with all required information from the agents and open files on internal system.
Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file’s requirements.
Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.
Facilitating for smooth and easy execution of services from arrival till departure.
Send confirmation of the services to the agents on time with full information, presentable and professional way.
Adhere to all agents’ requirements to give them maximum satisfaction and create agent loyalty to Rida Int. brand.
Follow-up cash / advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service.
Coordinate with other departments, transportation and ground operation to make sure all services done accordingly to client’s itinerary with accuracy and quality.
Handle unforeseen problems and complaints and determine eligibility for money returns.
Get agents feedback about provided services to their clients, positive and negative points to improve our services
Graduates in any discipline or 3-year diploma education in hospitality and tourism or its equivalent
English fluency (communication skills) with good command in Greek language
Experience in a DMC or tour operator is an advantage.
Good command of both written and spoken English.
An understanding and belief in Responsible Tourism is desirable.
Commitment to delivering high levels of customer service
Flexibility to respond to a range of different work situations
Computer knowledge (MS Office)
Ability to work on your own or in teams
A love of travel and foreign cultures
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