Oracle CX Candidate required at DP World (Contract Basis)
Provide technical support to customers using Oracle CX applications such as Oracle Sales Cloud,
Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud.
Escalate complex issues issues to senior technical support staff or the development team to
ensure timely resolution.
Create and maintaining support doentation such as knowledge base articles, user manuals,
and troubleshooting guides.
Collaborate with cross-functional teams and work closely with cross-functional teams such as
sales, marketing, and customer service to ensure that customer issues are resolved effectively
and efficiently.
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