Job Responsibilities and Duties
Assigns guests to the proper rooms upon check-in
Answers customer queries via phone, online, or in person
Manages phone and online reservations and event bookings
Processes customer payments and verifies credit card information
Maintains accurate records of bookings and payments
Escalates more critical issues and concerns to supervisor or appropriate teams
High school diploma; Bachelor’s degree in Hotel Management is preferred
Minimum experience of 1 year in a customer service role
Customer-centric attitude
Computer literate
Highly organized
Excellent written and oral communication skills
Proficiency in multiple languages is a plus
Familiar with hotel reservation software
Firm understanding of how travel planning websites work
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