CUSTOMER
• Provide excellent service to the customer both internal and external
• Follow and adhere to the Customer Service Charter
• Manage refunds within business policy to ensure the customer is satisfied and will return
• Actively recruit customers to the database
• Focus on customer conversion through communication and interaction to help the customer find what they need
• Ensure the store is always set up to a high standard for our customers
• Think customer in everything you do
• Deal with all customer enquiries as appropriate
• Deliver the best customer service
• Be polite, courteous, efficient, and helpful to customers and colleagues always.
PROFIT
• Ensure all sales and conversion targets are met and exceeded
• Contribute to the overall sales target through visual displays
• Minimise stock loss and constantly look for ways of reducing costs and improving profitability
• Proactively look for ways to decrease costs and drive efficiencies and communicate these to their Store Manager
PRODUCT
• Define, design, and implement a creative visual merchandising strategy
• Create appealing and eye-catching visual displays that lead the customer through the entire store
• Produce window displays, signs, interior displays, floor plans and special promotions displays
• Ensure self is up to date on the full product offering and can talk confidently about the product production, style, sizing, and brand history
• Advise on bestselling items, slow sellers, and missing product opportunities to their Line Manager
• Ensure brand standards are met
OPERATIONS
• Ensure a high delivery of execution of retail and visual standards in store
• Ensure full compliance and adherence of self to the company policies and procedures
• Constant communication to Store Manager on factors influencing service and sales
• Contribute to a safe working environment for self and team
• Responsible for start-up and end of day analysis to include cashing up, floats and till usage
• Ensure that the store is kept clean and free from rubbish etc.
• Reporting discrepancies and problems to the Store Manager
• Assist in the receipt of deliveries of merchandise.
• Maintain and develop a high standard of presentation and display of merchandise.
• Ensure all merchandise is kept secure and stored accordingly.
• Assist the Store Manager with the codi
• Assist with the daily emails, and the appropriate paperwork and filling.
• Submit weekly commercial reports
• Follow the company grooming standards as per the guidelines
• Work with the established guidelines, particularly with brand within
TEAM
• Work as part of a team to achieve the required goals and objectives of the business
• Support and help colleagues when needed
• Excellent written and spoken English
• Advantageous to have but not essential: MS Word, Excel, Photoshop, Adobe, and Outlook
• Ideally a minimum of 1-3 years’ experience in the retail fast fashion industry
Languages:
• English – proficiency in spoken and written English
• Arabic – preferred but not necessary
Competencies:
• Customer Empathy
• Teamwork
• Communication
• Results Oriented
• Efficiency
• Attention to detail
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