We are a Hospitality Group in Dubai UAE. We are located in the heart of Dubai. Our mission is to bring people together and reconnect through food experience that we offer in our Caf. As a company, we believe in fostering a positive and inclusive work environment where employees can learn, grow and succeed. Our team members are at the heart of our organization, and we strive to provide them with opportunities for professional development, growth, and recognition.
As we continue to expand our business, we are looking for Talented individuals who can join our team. If you are enthusiastic, driven, and passionate about delivering exceptional experiences, we invite you to join The five Groups. Take the opportunity to grow your career, contribute to our success, and be part of a team that is dedicated to creating memorable moments for our customers.
1.) Greeting and seating guests:
Warmly welcome guests as they enter the restaurant and provide a friendly and professional first impression.
Assist guests in finding suitable seating arrangements based on their preferences and the availability of tables.
Maintain a neat and organized reception area.
Coordinate with the dining staff and kitchen team to ensure efficient table turnover and minimize wait times.
2.) Take food and beverage orders:
Present menus to guests and provide recommendations or answer questions about menu items.
Take accurate orders from customers, ensuring special requests or dietary restrictions are noted.
Enter orders into the point-of-sale system and relay them to the kitchen staff.
3.) Serve meals and beverages:
Deliver food and beverages to the appropriate tables in a timely manner.
Ensure accuracy in serving the correct dishes and drinks to the corresponding guests.
Provide attentive service throughout the meal, addressing any customer needs or requests promptly.
Check back with customers to ensure satisfaction and handle any issues or concerns.
4.) Maintain cleanliness and organization:
Set up dining tables and ensure they are properly arranged and clean before seating guests.
Clear and clean tables between guests and prepare them for the next diners.
Monitor the cleanliness of the dining area, including floors, windows, and restrooms.
Assist with general cleaning tasks, such as sweeping, mopping, and resetting tables.
5.) Communication and customer service:
Effectively communicate with guests, dining staff, and management to ensure smooth operations and guest satisfaction.
Provide information about the restaurant, including menu offerings, specials, and promotions.
Address guest concerns or complaints promptly and professionally, seeking assistance from management when necessary.
Assist in resolving seating or service issues to ensure a positive dining experience for all guests.
6.) Collaborating with the restaurant team:
Liaise with the dining staff, kitchen staff, and management to maintain a coordinated and efficient workflow.
Communicate special requests, dietary restrictions, and other relevant guest information to the appropriate team members.
Assist in organizing and coordinating private events, including handling reservations, setup, and guest management.
7.) Cash handling and administrative tasks:
Handle cash transactions accurately and securely, ensuring proper reconciliation at the end of each shift.
Maintain and update guest records, reservation logs, and other administrative doents as required.
Assist in general restaurant duties, such as answering phones, taking messages, and providing assistance to other team members when needed.
Qualifications and Skills
Previous experience as a Wait or in a customer service role is preferred.
Excellent interpersonal and communication skills, with the ability to interact professionally and courteously with guests.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Positive and friendly demeanor, with the ability to remain calm under pressure.
Proficiency in using reservation management software and basic computer skills.
Knowledge of the restaurant's menu, layout, and services to provide accurate information to guests.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
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