BARISTA
Brew and serve coffee, tea, and other beverages according to customer specifications and company recipes.
Customer Service: Greet customers, take orders, and handle payments efficiently. Provide excellent customer service to ensure customer satisfaction.
Maintain Cleanliness: Keep the bar area, equipment, and utensils clean and organized. Follow health and safety guidelines.
Upsell Products: Inform customers about new products and promotions, and suggest additional items to enhance their experience.
Training and Development: Participate in training sessions to stay updated on new recipes and procedures.
Handle Complaints: Address customer complaints or concerns promptly and professionally, escalating to the manager if necessary.
WAITER
Greet and Seat Guests: Welcome guests, present menus, and help them choose menu items.
Take Orders: Accurately take food and beverage orders and relay them to the kitchen staff.
Serve Food and Beverages: Deliver food and drinks to tables in a timely manner, ensuring accuracy and presentation.
Customer Service: Provide attentive and courteous service, ensuring guests have everything they need and addressing any questions or concerns.
Clean and Reset Tables: Clear and clean tables after guests have finished, prepare tables for the next guests, and ensure the dining area is tidy.
Process Payments: Present bills, handle cash and card transactions, and return change or receipts to guests.
Upsell Menu Items: Recommend specials and additional menu items to guests to enhance their dining experience.
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